Complaint: Goods damaged in transit

on 21 January 2022 about Hermes Parcels in category Parcel Couriers

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

We sold a Crock Pot prorammable slow cooker on Ebay.
The parcel was collected from us by Hermes on the date specified.
The parcel was delivered to the buyer
The ceramic pot was found to be broken when the parcel was opened.

Suggested solution:

Well, I chose not to pay for insurance. The reason for that was that there was free insurance offered up to a value of £20.00. As the item was only sold for £22.00, I decided that I would bear the loss of £ 2.00 in the even of a need to claim.

Goods damaged in transit
Goods damaged in transit
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