Haven Holidays complaint: Very dirty caravan only enough bedding for we had played for 5

Complaint from Lisa Hawksworth reported on 24 March 2023 about Haven Holidays

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My complaint:

When we arrived to our bronze caravan every where was filthy damaged and also had mites on the dressing table. We paid for 5 the was only enough bedding for 4, We didn’t realise till at night. To make matters worse when looking out the kitchen window the was a dog tied up on robe with dog poo everywhere. It was absolutely disgusting. I have pics of the caravan. I am really not happy with the email I have had back from haven. I have never seen anythink like this.

Suggested solution:

I would like a full refund. You book a holiday to relax not chase round for someone to come back and clean when the job should already be done.

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