Group Solar USA complaint?

Do you have a dispute or a bad customer experience with Group Solar USA? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Group Solar USA no longer has a working website: its old web address now forwards to an unrelated gambling site, so do not follow it or trust any number or form you find there. We could not confirm a current phone line either, so start from your own paperwork: the contract names the company's address and the contact routes agreed when you signed, and the finance agreement names the lender, which keeps its own customer service. Have your contract number, the installation address, the installation date and the name of the sales representative who signed you up ready.

Put every request in writing and keep a copy. Solar work is usually carried out by subcontracted crews while the finance sits with a separate lender, so without a written trail each party points at the other. Savings nothing like what the salesperson promised? Start your complaint here and we keep coaching you afterwards on what to reply and when to push.

Cancel a Group Solar USA contract in writing, sent to the address named in the contract and by email on the same day, so the cancellation carries a date you can prove. Most US states give home solar buyers a cancellation window after signing, and sales made at your door carry extra cancellation rights, but the rules are set state by state: read the cancellation clause in your own paperwork and check your state attorney general or consumer protection site.

If the system is financed or leased, that agreement is usually with a separate finance company, so send a second written cancellation to the lender and keep proof of delivery for both. Do not rely on a phone call to a salesperson: nothing is cancelled until you have it in writing.

Start a Group Solar USA warranty claim in writing, with your contract number, the installation date, photos of the problem and the production figures from your monitoring app or portal. A solar installation carries several separate warranties: the panels and the inverter are covered by their manufacturers, while workmanship, the mounting and any leak around a roof penetration are the installer's responsibility.

If the installer does not respond, take equipment claims straight to the manufacturer named on the panels and in your paperwork, and have a roof leak inspected quickly by a roofer who will put the cause in writing. Water damage gets worse and more expensive while a claim sits unanswered, so date every message you send.

So far consumers reported 3 complaints about Group Solar USA here, too few to show a clear pattern yet. Our research shows what typically goes wrong at residential solar installers: systems that produce less than the sales pitch promised or stop working altogether, roof damage and leaks that appear after installation, maintenance and repair visits that are slow or never happen, promises made at the kitchen table that never made it into the signed contract, and finance agreements customers did not fully understand.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Group Solar USA through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Group Solar USA can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.