GO2bank complaint: Locked card case 944380406

I am unable to access my money on a go2 u bank card that I recently bought at a rite aid in which I put 300 dollars on. I purchased this cards due to the fact my phone has been stolen there wasn’t sure for my insurance to get a new one. When I purchased the card it said that ATM to be free nothing about my money going to be Frozen and unable to be accessible. it due to the fact that I could not access my Gmail account looking for my email I presume his wife the account was red flagged I’m not sure why I then called for help via the helpline was given a email to verify my ID yet the email address I was given is invalid and I have no way to send my ID verification I spoke with could barely speak English I repeated the email she gave me multiple times to make sure it was right obviously she gave me the wrong one and here I’m stuck still unable to receive my funds and within the locked account something needs to be done this is ridiculous or my account to be locked when it’s my money and I can’t even transfer it on to another card all I can do is use it as a credit