GO2bank complaint: Keeping my money and locking me out of my account

I bought a temporary card back in October of 2022 I put $100 on it at a King Soopers in Aurora Colorado there’s approximately 9:45 at night I believe now the next day the money was not on the card I had to take off work go up to King Soopers and show them the receipts then somebody screwed up and put it on the permanent card account and they sent the permit card to the wrong address I tried to change the address in the app the app would not let me do it so I contacted the customer service they said they changed the address to the address I gave them which I did give him one but the card never showed up.

So I contacted them again and there was going to send it send me send it to the address again after I talk to him the third time well then I waited and I waited and I waited about a month or two months and I called him back want to know where my car was where my money was they saw the money they saw the card but they don’t know where the card was.

So I had them send it to a different address they get it maybe another address might help well it never got there so this has been going on since October I’ve been trying to talk to these people and get them to send my card with my money on it to the right address last time I talked to him he wanted the customer service guy said I had to show proof of a social security card a birth certificate my front and back of my ID and some other kind of crap of ID That’s ridiculous I never heard of that ever very clearly trying not to pay me my damn money so I sent him all the information he required the email I waited I waited card never showed up I called him back now next time I call him back I talk to a man told him the situation he said that that didn’t sound right to him he’s never heard of that before I can’t help with another one of his employees are employee people say or do.

All I know is what was said so this gentleman he told me don’t worry about it just take a picture of the front and back your ID email it in and we’ll send it to the address that you provide I did that nothing ever came of it then I looked on my account and my account was locked so then I text him again talk to somebody again they told me take a picture and we’re going to send you an ID I mean email when you get the email just take a picture in front of your ID back of your ID responded that email with that number with my incident number and it was taken care of.

I did that I did that every day for a week I did that I just talked to a guy today he’s telling me I got to I got to show the original receipt from back in October at King Soopers it’s very clear they’re trying to keep my money and screw me out of it it’s been on for 6 months and it’s ridiculous I need it handled If I have to hire a lawyer I will out of principal thank you.