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Giant Food Stores complaint: Bonus Points

Open 109 views Supermarkets / Grocery Stores

Filed 24 Sep 2023 by John

I’ve been dealing with a dysfunctional bonus point system for the last month – disappearing previously loaded point failure for redeemed point to appear at check-out. The customer service people both in the store at the 888 number seem contemptuously unconcerned unwilling to correct the problem. The obviously dumb comments I received on my last two inquiries give the impression that they deliberately want to frustrate me as punishment for complaining. So I’ll be patronizing Acme Shop-Rite in the future.

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