Geek Squad complaint: No fee

I called to get my virus protection with Webroot that I purchased from Best Buy on my new cell phone. The gentleman who said his name was Thomas then Johnathan that he would get into my desktop computers to get all devices protected. I told him if UT was gonna cost me that I did not want to let him in. He then told me after he accessed my desktop that he needed to clean it, that again, it would be no cost to me and that he would get it fixed so that I didn’t have anymore issues. Once he had access and had been messing for iver an hr on my desktop he now tells me i need fire protection abd that it will cost me 200.00 which will be refunded. If you tell someone there is no cost you don’t do things to tge7r computer and then go well, it’s gonna cost you 200.00 and then we’ll refund it back to you.

I said I never would have allowed you into my computer if I had know this is what your star gonna do. Then my walls came up and nothing was fixed. As I stated to Thomas, Johnathan I’m disabled, I don’t have funds. I paid for protection. If it isn’t protecting my computer then geeksquad didn’t do what they said they would do, help me get my computer protected. I have protection through June, 2023. If my computer isn’t protected then I’ve been ripped off by geeksquad! Then he told me to log off my computer which would log him out if my computer.

That didn’t happen either. I rebooted and it stated he was still accessing my computer. I called back and have been hung up on twice. I’m disabled as I stated. I told him I would get a new computer another day but I just wanted the aebroot protection on my phone. He never helped me do that! This has been the worst experience ever. I don’t know now if my computer is messed up !