Geek Squad complaint: Failed to fix printer scanner issue remotely
Filed 9 Apr 2022 by Deborah
Second attempt by remote control to fix Canon Pixma TS6020 printerscanner to get scanner to speak to printer and PC. New Lenovo all in one desktop PC .
Agent just left me sitting there and had canceled session without closing windows during remote session. In desperation I called back and had another agent assist me. Now I’m having an agent come to my house to fix the problem and even though I have a contract I still have to pay a service charge for their inadequate procedures. Will also visit the nearby store where I purchased the PC and talk to the Geek Squad manager. Not a happy person at the moment.
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