Geek Squad complaint: Microsoft Office Wiped Out

Name: Microsoft Office Wiped Out
Item: Geek Squad
Rating: 1
Author: Lyle

Open 26 Nov 2023 91 views Consumer Electronics

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Filed 26 Nov 2023 by Lyle

I took my computer in to have Windows 10 removed and re-installed. All of my Microsoft Office applications (Excel, Word, Power Point, etc.) were wiped out and not re-installed. I spent over an hour and a half on the phone and it appeared that the technicians were reluctant to put it back because they didn’t seem to believe that I had it in the first place.

Am I going to have these put back or do I need legal recourse?

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Case details

Status: Open
Company: Geek Squad
Filed: 26 Nov 2023
Rating: 1/5
Desired resolution: Just put Microsoft Office back on my computer
Problem: Office apps removed during reinstall
About: computer reinstall

Progress

Filed
Company notified
Company replied
Resolved

26 Nov 2023 Complaint filed and published
26 Nov 2023 Message from Bizzy: we notified Geek Squad about this complaint.

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