Geek Squad complaint: Microsoft Office Wiped Out

Complaint from Lyle Matson reported on 26 November 2023 about Geek Squad

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My complaint:

I took my computer in to have Windows 10 removed and re-installed. All of my Microsoft Office applications (Excel, Word, Power Point, etc.) were wiped out and not re-installed. I spent over an hour and a half on the phone and it appeared that the technicians were reluctant to put it back because they didn’t seem to believe that I had it in the first place.

Am I going to have these put back or do I need legal recourse?

Suggested solution:

Just put Microsoft Office back on my computer

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