My complaint:
I simply asked the agent to install Webroot. He told me he did and then shut my computer down abruptly. I could not get my computer to start. I had to take it to the store. It took them nearly 2 hours to repair the damage done by the agent. then they had to load Webroot which I was told was loaded by the agent. . Then the printer would not work and iit took me all evening to get it working. with the computer..
This agent is dangerous.
I called several times and asked to speak to a manager to make a complaint. I was told a manager would call me. A manager never called.
If a manager does not call today, I will contact the BBB, etc.
Suggested solution:
A call from a manager. Discipline andor firing of the agent
