FedEx complaint: Poor Service
Filed 19 Jan 2022 by jean
On 111, I shipped some medical grade covid masks to a relative who is a front line worker and needed them for work in another part of CA.. I was told the price for overnight was $70 (which seemed outrageous) but for $25 I could get them there by 113 at 8PM which is what I did. However, they weren’t delivered until 7 days after shipping. When I called to request a refund, I was told there were no guarantees and that they would not refund my shipping fees. At no time when I shipped them was I told that they might take that long to deliver or that delivery was not guaranteed. There were no weather issues, either. When I asked to speak to a supervisor, I was told FedEx doesn’t allow that.
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