My complaint:
FIRST WHEN I INITIALLY CALLED FED EX THEY TOLD ME COULD NOT TRACK MY PACKAGE. THIS WAS 618 AT 11AM. I CALLED AGAIN AND RECEIVED A TEXT MESSAGE THAT THE PACKAGE WOULD ARRIVE BY 10PM THAT SAME DAY. IT NEVER CAME. ON 619 I CALLED FED EX AND RECEIVED A TEXT STATING THE PACKAGE WOULD ARRIVE BY 10PM. IT NEVER CAME. ON ON 620 I RECEIVED ANLOTHER TEXT STATING THAT THE PACKAGE WOULD ARRIVE BY 10PM. AGAIN, IT NEVER CAME. I CALLED THIS MORNING AND WAS TOLD THE PACKAGE WOULD ARRIVE BY 8PM. THERE WERE NO APOLOGIES OR CONCERNS VOICED BY A FED EX EMPL,OYEE. THE PACKAGE I HAVE BEEN WAITING FOR CONTAIN CRUCIAL MEDICAL SUPPLIES AND IF NOT RECEIVED TODAY, I WILL HAVE TO BE HOSPITALIZED. I ALWAYS THOUGHT THAT FED EX WAS A REPUTABLE COMPANY BUT I HESITATE TO USE YOUR SERVICES AGAIN. I AM CURRENTLY RECEIVING CHEMOTHERAPY AND RADIATION FOR CANCER. IT’S DIFFICULT DEALING WITH THIS AS IT IS, BUT THE ADDED STRESS DOES NOT HELP.
Suggested solution:
SEND MY PACKAGE TODAY. I CANT WAIT ANY LONGER. MY NAME IS JESSICA HIGH. MY TELEPHONE NUMBER IS 3055199655. MY ADDRESS ID 8160 SW 137 STREET, PALMETTO BAY FL 33158. TRACKING NUMBER IS 916955985097. MY EMAIL IS JESS4111@YAHOO.COM.
