FedEx complaint: No Customer Service Person to Speak With

Name: No Customer Service Person to Speak With
Item: FedEx
Rating: 1
Author: Shela

Open 9 Sep 2023 78 views Parcel Couriers

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Filed 9 Sep 2023 by Shela

I have been trying to contact a customer service person because my package has been sitting at a local FedEx facility for almost 3 days now. I wanted to see if I can go get it because I need it by tomorrow. I tried the customer service number but could only get an automated response telling me essentially that there is no delivery and I cannot talk to a person. Ridiculous!

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Case details

Status: Open
Company: FedEx
Filed: 9 Sep 2023
Rating: 1/5
Desired resolution: Call me back and tell me where I can go pick up the package today.
Problem: Parcel held at facility, no person reachable
About: parcel pickup
Dealing with it for: 3 days

Progress

Filed
Company notified
Company replied
Resolved

9 Sep 2023 Complaint filed and published
9 Sep 2023 Message from Bizzy: we notified FedEx about this complaint.

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