FedEx complaint: deliver not taking place

Last Thursday tracking informed me the package would be delivered by the end of the business day. It further informed me that it the package was in Orlando Fl. I work where packages are shipped to my shop and was sent three packages between Friday and Saturday. but as of today (Monday) my package has not been delivered and tracking still shows it under on the way and sitting in Orlando Fl.
I only get a useless AI termed a virtual assistant when I try to communicate. Today I managed to get an 800 number that was supposed to connect me with a human and when I called it, it said I would be recorded, which I did as I always do and say do not record me, and it continued insisting I say if I was over 50 or 60 (None of their business and nothing to do with getting a paid for household item delivered) after being hung up on twice they blocked me.
I have set aside times and made provisions for picking up the item at the post office where I have a box, Now I clearly have no way to even speak to anyone about this.
Friday, 9/20/24
9:02 AM
Shipment information sent to FedEx
8:29 PM
Arrived at FedEx location
MAPLE GROVE, MN
Saturday, 9/21/24
6:23 AM
Left FedEx origin facility
MAPLE GROVE, MN
7:26 PM
On the way
WAYNETOWN, IN
Sunday, 9/22/24
2:51 PM
On the way
CHARLOTTE, NC
4:06 PM
Arrived at FedEx location
CHARLOTTE, NC
Monday, 9/23/24
5:42 AM
Departed FedEx location
CHARLOTTE, NC
5:55 PM
Arrived at FedEx location
ORLANDO, FL
Wednesday, 9/25/24
9:27 AM
Arrived at FedEx location
FEDEX SMARTPOST ORLANDO, FL
Friday, 9/27/24
2:39 PM
Shipment information sent to U.S. Postal Service
3:25 PM
Departed FedEx location
FEDEX SMARTPOST ORLANDO, FL

William M.