Famous Footwear complaint: Inaccurate late charges

Name: Inaccurate late charges
Item: Famous Footwear
Rating: 1
Author: Kelly

Open 3 Feb 2023 133 views Fashion

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Filed 3 Feb 2023 by Kelly

I have made my last few payments over the phone at an appropriate time and because they didn’t process my payment I was charged a late fee twice !!! I called customer service and they were not helpful at all !! Their time frame was completely different than mine !! Customer service was very rude and I’m canceling my card and taking my business elsewhere!!

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Case details

Status: Open
Company: Famous Footwear
Filed: 3 Feb 2023
Rating: 1/5
Desired resolution: Remove the late fees
Problem: Late fees charged despite on-time payments
About: store credit card

Progress

Filed
Company notified
Company replied
Resolved

3 Feb 2023 Complaint filed and published
3 Feb 2023 Message from Bizzy: we notified Famous Footwear about this complaint.

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