My complaint:
tracking reference number c00hha0620021099
I specifically chose and paid for the 24-hour delivery option because the contents were urgent and time-sensitive. However, the parcel was not delivered within 24 hours, nor within 48 or even 72 hours. This level of delay is unacceptable for a premium service.
While I understand that occasional issues can arise, I expect accountability when a paid service is not delivered as promised. This delay has caused me significant inconvenience, stress, and wasted time in trying to resolve the situation.
I therefore request:
A full refund of the delivery fee
Appropriate financial compensation for the inconvenience caused
A formal apology acknowledging the failure of service
If this matter is not resolved satisfactorily, I will have no choice but to escalate my complaint further.
Suggested solution:
A full refund of the delivery fee.
Appropriate financial compensation for the inconvenience caused.
A formal apology acknowledging the failure of service.
