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Evri complaint: very delayed delivery

Open Parcel Couriers
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Filed 21 Mar 2026 by Marta

tracking reference number c00hha0620021099

I specifically chose and paid for the 24-hour delivery option because the contents were urgent and time-sensitive. However, the parcel was not delivered within 24 hours, nor within 48 or even 72 hours. This level of delay is unacceptable for a premium service.

While I understand that occasional issues can arise, I expect accountability when a paid service is not delivered as promised. This delay has caused me significant inconvenience, stress, and wasted time in trying to resolve the situation.

I therefore request:

A full refund of the delivery fee
Appropriate financial compensation for the inconvenience caused
A formal apology acknowledging the failure of service

If this matter is not resolved satisfactorily, I will have no choice but to escalate my complaint further.

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