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Evri complaint: No information

Open 43 views Parcel Couriers

Filed 3 Sep 2024 by Anthony

My package was tracked to the local agent and out for delivery. The tracking website then posted
Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, please get in touch
I have contacted Evri and provided information by both chat and telephone for 7 consecutive days but I have not received any update via email or via the website.
I have spoken directly with my local agent who has no knowledge of the shipment and disputes the information on the tracking page.
Do I need to email the CEO at this stage, as there seems no way of getting any information out of Evri

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Discussion

1 comment

  1. Wholearmful

    Even though they have all the information, there still seems no way to speak to an actual person. Anyone know of a number that bypasses the bot?
    No response from CEO email after 36 hours

    Reply

Wronged by Evri too?
Make it sting!