Evri complaint: the lost my high value charismas gift

on Thu, 12 Dec 2024, i dropped my 15kg parcel bag full of family gift in Evri shop for local delivery to international cargo shipping company, and i paid £12.37 for next day delivery.

However, the parcel arrived to local depot next day and stopped moving afterwards, and after calling customer service several time, they told me my parcel is lost!!!
I am really frustrated and extremely stressed and sad for losing my parcel, which contained Christmas gifts for my family that I was hoping to deliver before xmas. This parcel was particularly important to me as it held sentimental and irreplaceable items, and its loss has caused immense disappointment, stress, and sadness.

Given the significance of this shipment, I am deeply disheartened that it was not delivered as promised, and getting it lost. The situation has impacted my holiday plans and caused unnecessary distress during what should be a joyful season.

I have filled out the form and sent several emails afterwards, yet they stop responding to it or feedback to my claims and completely ignored my emails and calls.

I am still chasing them but due to no response they left me me with no choice but to escalate the matter further by filing a formal complaint with the UK’s Consumer Protection Authorities and pursuing legal action if necessary.