Evri complaint: Customer return – parcel damaged beyond repair. Now what?
Filed 13 Jan 2025 by Nicole
Hello,
I am a seller on Amazon and recently a customer was dissatisfied with our product and has decided to return it. Amazon handles returns, so they picked Evri as the carrier in this instance. Amazon claims it is up to the courier to reimburse us for this item, while Evri does not allow me to get any further than contact the sender for replacement. Surely if Evri have damaged our items in transit, there should be compensation for this.
This automated support is completely useless and it is impossible to speak to a real person. How is it possible that such a massive company does not have a customer service team?
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