Evri complaint: Urgent Complaint Regarding Delayed Delivery

I am writing to bring a serious issue to your attention regarding a delayed delivery that has been stuck in a delayed status since 14th October 2024, with no updates or resolution. My attempts to reach your customer service have been unsuccessful, leaving me frustrated and without any clear path forward. Unfortunately, every attempt to contact Evri’s customer service has been met with an automated response, and I have been unable to speak to a representative.

This delay is not only inconvenient but is also directly impacting my ability to complete urgent car repairs, as the parts needed for the repair are part of this delivery. The lack of communication and customer service from Evri is unacceptable, and I am seeking your direct assistance in resolving this issue ly.

I kindly ask that you escalate this matter internally and ensure that the delivery is completed without further delay. I would also appreciate a response outlining the actions being taken to prevent such issues in the future.

Thank you for your time and attention. I look forward to your swift response.