Evri complaint: Untrusted service: I am not expecting parcels from Everi/ Never received any information on a parcel

To whom it may concern in Evri company,
Today, I received a text message from your company Evri, claiming that I missed a parcel they were delivering to my address, including the link to your website that shows a parcel had been held that also required money to redeliver. Please find these screenshots uploaded in the following form and showing what was mentioned.

However, I am not expecting any parcels, and I have no idea what they are talking about. Second, I have nothing related to this information via any kind of communication. Anyway, it is essential to highlight that I had experienced the worst cases with Evri as the company had lost my parcels twice before, and they never took accountability and never considered the facts when communicating to resolve the issue. Not to mention how they ignore, deny, justify and belittle human minds and they step over all the requirements and notes of delivery, as nothing important to Evri. Anyway, now for this issue to indicate that I would never think of using the service with such mechanisms. It is not acceptable to deal with the service with such a message I received and to have no adequate information related to any coming parcels for me. I request clear human communication as soon as possible to clarify this and resolve it respectfully while being accountable for such inappropriate continuous behaviours. Your company or any professional service should adhere to the codes of conduct of a trustworthy company as this is raising a high level of security concerns.