My complaint:
Dear Evri Team,
It is the 25th of October and I still have not received my Package I requested back to me, despite the fact I was told to allow 14 days, which has passed now.
Can you please help and and sort this out and send me my package back?
Can you tell me where it is and allocate it?
Dr. ISA OEZBURUN
On Friday 18 October 2024 at 12:14:35 BST, Isa Ozburun wrote:
Hello Tariq,
I have just missed your phone call. Sorry about that.
I am in the clinic today and tomorrow. According to your 14 day return policy, the item should be delivered until the 21st of October. If have not received the package until then, what are you going to do please? Why does it take so long to return an item, which I have requested the next day back? I don;t understand, it must be still in the local Depot?
If we are close, can you leave it with MINAL Pharmacy next door or with your EVRI collection point Whitton Food Wine Off licence shop please?
Kind Regards,
ISA OEZBURUN
On Friday 18 October 2024 at 11:19:59 BST, Evri Support wrote:
Evri
Support Incident Update
Reference: 241011-015657
Parcel ID: H00TCD0017826140
Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days. Thank you for raising this with us.
If you have an account, you can log in and track your incident by clicking here
Response By E-mail (18/10/2024 11.19 AM)
Hi Isa,
Regarding parcel H00TCD0017826140.
My name is Tariq and I work the CEO Executive Team.
I tried contacting you today on 07778935565 however I received no response and I therefore left you a voice mail.
First of all I would like to begin by apologising for this parcel still not being returned back to yourself, as you forgot to add a crucial item in the parcel.
I understand your frustration with this matter, and I would not be happy about this either.
According to tracking this was scanned as returned on 07/10/23 and from this point it can take around 14 working days for the return to be received.
I would therefore request for you to allow longer for this return to be received.
In the meantime if you require further assistance please feel free to reply.
Kind regards
Tariq Rehman
Evri Executive Office
w. evri.com
This e-mail (which includes any files/attachments transmitted with it) is confidential. It is intended soley for the use of the individual to whom it is addressed. Any views presented are soley those of the author and do not necessarily represent those of Evri.
Evri is a trading name of Evri Limited.
Registered in England and Wales No. 03900782
Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH
Suggested solution:
I would like my package back please or you reimburse me the price of the laser head which was inside.
