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Evri complaint: The automated Customer Service doesn’t work

Open 33 views Parcel Couriers
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Filed 2 Dec 2024 by Barabara

I sent a parcel from the UK to my son who is in Spain. Using the Evri app, it states that duty needs to be paid and that an email has been sent. I haven’t received any email so can’t pay the fee. I have used the Evri chatbot and their customer services phone number, these are automated services that don’t help and just cut you off. What should be a simple matter of talking to someone to pay a fee has now become a big problem. There is no way to contact Evri to resolve this issue, its so frustrating, Evri has zero customer service. Is there anyone I can contact to get this resolved?

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