Evri complaint: Shocking delivery

Evri have had my parcel for 10 days now. I will get an email providing a time window within 1 minute I get another email saying sorry we can’t deliver today we will try again next working day. I’ve tried calling, emailing, using the Web chat. Cannot get through to anybody. I understand it can be tricky to find my house. But I have provided instructions and an alternative neighbour but yet the delivery driver still won’t deliver my parcel. Its almost like he’s avoiding delivering my parcel. Because he couldn’t find my home last time but he delivered to a neighbour. I’m a single mom raising 2 children under the age of 2. I can’t afford to lose money and I’m not getting a refund any sooner either because evri are holding onto my parcel. I brought items for my sons and its so disappointing that my sons can’t have them. I also brought a gift for someone which is now too late to give to them so I’ve wasted money. I’m so disappointed and angry.