Evri complaint: Parcel Not Delivered
Filed 29 May 2024 by Mark
Sent a parcel on 22 April. The tracking stills shows as undelivered but when I call the customer service number and enter the tracking number, it tells me that the parcel was delivered on 8 May.
Also, when you click on the tracking number, which takes you to the Evri website, there is a tab at the bottom of the page which says View Local Tracking. When you click on this, it says that it couldn’t find the order.
I have contacted the recipient and they tell me that the parcel has not been delivered.
I raised a dispute on the Evri website, which has not been actioned.
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