Evri complaint: Parcel being returned after 1 delivery attempt

On Thursday a driver attempted to deliver my parcel i was out I live in a block of flats so I asked him to press the trades button which calls the neighbours in the block to allow him entry and give them the parcel he refused to do so then I asked for him to take it back to the depot so it could be redelivered on Friday which he wasn’t even aware could be done since then no delivery attempts has been made I keep checking my delivery status and it says I refused my parcel which I didn’t cause I need what’s in the parcel and that it’s being returned to sender I have tried since Saturday to contact a human at evri but I can’t seem to get past the automated things I have requested a call back several times now first time being Saturday and it’s well over 24 hours and I still haven’t heard anything yet they keep going through with returning my parcel