Evri complaint: Parcel at the pickup point but didn’t receive any email or message regarding the barcode or numerical code to collect the parcel. Neither got any proper assistance from the customer advisor.

Dear Evri Authority,

My name is Shilpa Dutta, and I have been trying to reach you since December 3, 2024. Unfortunately, I have only encountered automated bot support and recorded messages, with no assistance from a real person.

I am writing regarding a parcel from Temu that was supposedly picked up two days ago. However, I have not received any numerical code or QR code via email or phone for collecting the parcel. Now, I am receiving notifications to collect the product as soon as possible, but I cannot do so without a code.

To provide some context, the delivery was delayed due to the parcel’s size, which did not fit in the locker. It took an additional four days to accommodate the box. This has been incredibly frustrating.

Here are the details of my parcel:

– Name: Shilpa Dutta
– Address: 4/1 Laichpark Place, EH14 1UN
– Tracking Number: H0483A0907796863
– Pick-up Point Address: MFG Shell, Stenhouse Service Station, 1 Stenhouse Road, EH11 3LW

I urgently need your help with this matter. I hope your team will take it seriously, as it is unacceptable to leave customers without assistance.

Thank you for your attention to this issue.

Sincerely,
Shilpa Dutta