Evri complaint: Half a job

My complaint is because Rodney the parcel delivery driver was meant to leave the Christmas present I bought in the click and collect shop as agreed when I bought the present. But decided to take a photo outside the front door of the shop and decided that I no longer wanted the Christmas present and sent it back. Where he got that from I’ll never know. It was an expensive present that’s why I got it click and collect so it wouldn’t just be sitting outside my front door all day while I’m at work. I have tried to get through to customer services but there doesn’t seem to be an option to speak to a human being which is a disgrace. I kneed that present asap and I need it now but can’t get any answers because I can’t speak to anyone, I just can’t get why would I go to the hassle of ordering a present and it goes to outside the shop it’s meant to be delivered to and Ithe driver decides not to take it in the shop ? But you can’t get any answers because you can’t speak to a human.