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Evri complaint: Paid 24hr signed delivery for £170 item, which was lost for over a week then finally arrived damaged. Terrible customer service

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Filed 15 Aug 2024 by Brendan

I paid for a 24hr service to return an item worth £170 to a retailer. They parcel was undelivered for over a week because they couldn’t read the label that was on it. Every time I tried to contact them through their customer service system, I was passed around an annoying bot which took me in circles and I never heard from an actual human once in over a week.

When I finally contacted someone through their social media accounts, which cost me a lot of time chasing round, there was further confusion. They eventually updated their system and delivered my items.

THEN I receive an email from the retailer saying that the parcel was damaged and is non-refundable.

Then when I try to report the damage it won’t let me because there is already an open enquiry.

I want my money back you thieves.

Evri complaint: Paid 24hr signed delivery for £170 item, which was lost for over a week then finally arrived damaged. Terrible customer service
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