Evri complaint: No response from claims department

Name: No response from claims department
Item: Evri
Rating: 1
Author: Alistair

Open 20 Nov 2024 27 views Parcel Couriers

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Filed 20 Nov 2024 by Alistair

Evri lost my package (H051JA0034446502)so invited me to complete a claims form (241016-000140). It’s been more than 28 days since submitting the claim and I’ve heard nothing. Worse still, it’s physically impossible to get past the bot and speak to an agent for assistance.

Evri complaint: No response from claims department — Photo Alistair uploaded with this complaint

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Case details

Status: Open
Company: Evri
Filed: 20 Nov 2024
Rating: 1/5
Desired resolution: Reimburse my claim.
Problem: Lost parcel claim unanswered after 28 days
About: lost parcel claim
Dealing with it for: 4 weeks

Progress

Filed
Company notified
Company replied
Resolved

20 Nov 2024 Complaint filed and published
20 Nov 2024 Message from Bizzy: we notified Evri about this complaint.

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