Evri complaint: No help after 2 days

I paid for a package to be collected two days ago. I worked from home that day so I could sit and wait for the person to come. They didn’t come in the allocated time window, so I went to check the update page and it said that I informed them my package didn’t need collecting in the middle of the window so the pick up was cancelled. This never happened. I messaged the customer support bot and asked to speak to a human, I left my details and they said they’d get back to me within 24 hours. No one did. I messaged them again the next day and still no one got back to me. After 36 hours I messaged and called and still I never got connected to a human. It has been two days now, I have been calling and messaging urging them to respond and not a single person has gotten back to me.

This has caused me so much stress as I want the package out of my house. I selected that day for the package to be collected as it was the only day I knew I could be home and now I don’t know when else I can get the package collected. I’m appalled by this customer service, this was a huge waste of £4.99.