Evri complaint: Withholding Parcels

I have exhausted every single option to try and resolve my queries with evri’s couriers, however the issue has persisted.

Every delivery driver we have had has forced entry into our house despite all of our accounts stating for them not to use our enclosed porch as a safe space, we have a large dog and do not wish for them to open the door for him to potentially bolt out.

We have spoken to every single driver we have had and not a single one has adhered to our request.
I have used their chatbot service, I have rang the “customer service” line, and I have emailed. Nothing has yielded any results, and now their couriers are withholding our parcels stating they “cannot get to our address”. I am certain this is because I have asked them not to open our front door.

I would also like to lodge a formal complaint. I think it is absolutely despicable in this day and age to run their entire customer service department with AI, I should be able to speak to an actual human easily.