Evri complaint: Never collected my parcel
Filed 19 Feb 2025 by Kate
I paid for a parcel collection. They never turned up, so I went through the online system, which promised a response within 24 hours. Two days later I heard back, and they said they had rebooked the collection for that day, and would contact me again if it wasn’t collected… Well it wasn’t collected, and I didn’t hear back from them. The next thing I got was an email about my ‘delivery not having arrived’… I replied saying it was a collection, not a delivery, and still haven’t heard anything more. I have tried to call and use the online chat but it won’t let me talk to a human because ‘someone is already looking into this’ – except they’re clearly not, because it’s now been over a week that they haven’t provided the service I’ve paid for!
Report
Discussion
0 comments
No comments yet. Been through something similar with Evri? Start the discussion above.
More Evri complaints
View all 1,111Parcel delivered to wrong address
Although I gave the correct address and postcode to the company I bought my product from, Evri delivered to the…
Rude and unprofessional Courier driver
I had a parcel that was supposed to be delivered on the 11/02/2025. The driver instructed my husband to collect…
Missing Parcel claims to be delivered then 20 minutes later says it’s not (system is glitching now)
Hi, Package number – HOISSA0021804796 I order some clothing from a store in America work 300 dollars of clothing and…