Evri complaint: Missing Parcel claims to be delivered then 20 minutes later says it’s not (system is glitching now)

Hi,

Package number – HOISSA0021804796

I order some clothing from a store in America work 300 dollars of clothing and Evri was the carrier once it came to the UK. They tried delivering it on the Saturday when I was home and no one knocked on my door then they claimed they tried on the Monday and delivered it to a neighbor (doesn’t say which one, I have about 10 in my building) then 20 minutes later says they were able to and will try again that’s where everthing went down hill.

That was 4 days ago now I have exhausted every means to get in contact with this company and I nothing is working. I even went to a parcel shop and asked them to contact the guy that brings the parcel. Haven’t heard anything back.

I have made a complaint on their website and I have tried every means to contact them and can not get through to a person. It’s been bot after bot. Why would a company this big not have a proper customer service department ???

In Evri’s policies it stated they are to refund me the value of the goods lost. So I am trying to get compensation for my package. It is way too much money to not get anything back.

I hope Evri sees this fixes this issue.