My complaint:
I’ve had an extremely troubling experience with Evri, involving repeated delivery failures, missing parcels, and behaviour that raises serious concerns about how my items were handled while in their possession.
My original order was never delivered. Evri marked it as “lost” after a single attempt, during which the driver didn’t even try to reach my address, they stayed in the car and took a random photo of my street.
The vendor sent a replacement. Instead of placing it in the agreed safe place, the parcel was left outside my building in full view. By the time I arrived home, it had disappeared. Whether it was stolen or mishandled, I cannot say, but the circumstances were highly questionable, especially considering it was left in an obviously unsafe location.
A third replacement was sent, and the same pattern occurred again: another vague photo, nowhere near my building, followed by a claim that delivery was “not possible”. This is an address Evri has successfully delivered to for almost two years, so the sudden inability to locate it is difficult to understand.
Shortly after, I received a message stating that the parcel was “inappropriate for delivery” and required repacking. At this point, two parcels had already gone missing while under Evri’s responsibility. The sequence of events feels far too convenient to be a coincidence.
The end result: none of the three parcels ever reached me, and my Christmas gifts were completely lost. This has caused significant frustration and inconvenience.
To make matters worse, contacting Evri is nearly impossible. The only available channel is a chatbot that responds slowly and provides generic, unhelpful messages.
I am filing this complaint to document the pattern of failed deliveries, missing parcels, and the overall lack of accountability demonstrated by Evri.
Suggested solution:
1. Provide a full investigation report explaining why three consecutive delivery attempts failed and why parcels repeatedly went missing while in Evri’s custody.
2. Issue a written ation of loss for all parcels involved, so the vendor can process compensation or replacement without further delays.
3. Review the conduct of the delivery driver(s) assigned to my route, including GPS logs, delivery photos, and internal handling records, given the highly inconsistent and questionable delivery attempts.
4. Guarantee that future deliveries to my address follow the agreed safe-place instructions, with photographic evidence that actually corresponds to my building and not random locations.
5. Offer compensation for the inconvenience caused, considering the repeated failures, the loss of Christmas gifts, and the time spent trying to resolve the issue through ineffective automated channels.
