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Evri complaint: missing/stolen item

Open 27 views Parcel Couriers
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Filed 13 Nov 2024 by Issam

I am writing to formally address an issue regarding a recent delivery by Evri . Prior to my departure for a short trip, I requested that my parcel not be left unattended at my doorstep, as it was already delayed by three days. Despite my clear instructions and Evri’s acknowledgement via email, the parcel was left at my doorstep while I was away.

Upon returning home, I found that the parcel was missing. This oversight has caused considerable inconvenience, and I would appreciate your assistance in resolving this matter ly. Currently evri is asking me to contact the supplier which in turn cannot do anything as evri status says delivred.
The only answer from Evri support was that they will train their staff better in the future which is good but does not help solve my issue.

Thank you for your attention to this issue.

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