Evri complaint: Lost parcel and no tracking receipt sent
Filed 16 Jul 2025 by Nicole
I return a Freemans parcel on the 5th July at Location S50892 and was told that after putting in my email details onto the phone that I would be sent an email receipt. I have called the store to ask for CCTV of me returning the package and waiting for them to get back to me but I didn’t receive the email and now the parcel has gone missing – I can’t get through to anyone to help me and surely they must have this on the system as I have no tracking number – isn’t that why they ask for your email?? There was over £400 worth of goods in the parcel and now I can’t get my refund.
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