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Evri complaint: Lost parcel

Open 13 views Parcel Couriers

Filed 25 Jan 2026 by Joanna

Ordered something on Depop on the 10th of December, seller sent the parcel on the 11th and since 15th of December I have no other update – only status I see is we got it. Today is the 28th and I still haven’t received my parcel. When I called them, someone replied to my email on the 15th saying that the parcel was over 10 days in the Parcelshop – how when the parcel was sent on the 11th? As well, I used my address to be delivered to, not a pick up point. Chat option is pointless, no one replies to emails, you speak to a robot over the phone.

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