Evri complaint: Lost parcel

I sent a parcel,off with next day delivery and signed signature and i paid extra for cover for the first time so i wasn’t quiet sure how to send a parcel off as im not the buyer this time.

On the 26th of June, however due to me having an eye condition which is degrading in sight. i misread the email as i could put my package in the locker without a label instead of printing it and going to a shop.

So i placed my package which i now realise was a mistake on my part, i put it in the locker and literally three minutes after while i was still standing at the locker i watched a another woman send a parcel , she also helped me the first time and then i called up to make sure i did my order properly as i then re read my email and i was told there was nothing i could do so i might as well go home.

The next day i called up with hope that it could be resolved and i saw on my tracking that it was picked up and i told the evri customer service and i was told maybe i did put a barcode on it as the courier wouldn’t be able to take my parcel and track it and send it to the depot.but since then it hasn’t moved and it’s still be stuck at the depot.

however i was told i would i get a call back i didn’t , i called again and was told that it will be hard to find as its without a label in the depot so it canó ur be sent back but if i described it then it might be possible to use the tracking number and barcode to print a label and have it sent off. it’s a white package bag with no writing it’s plain, i was then told for wait again and i did now i keep calling and im not able to get to anyone.

i will attach the tracking number and pictures C00HHA0496262580