My complaint:
Good afternoon,
I have been requesting an update on my package for a month (28 days.)
House of Frasers are charging me interest on this item and despite me contacting EVRi (5 times) I have got nowhere and no one has got back to me. I get the same silly message – we will resolve in 2-3 days.
As far as EVRi is concerned they can keep my money, lose my package and do nothing!
Suggested solution:
Find my package - H0047D0051608341.
Return to the Retailer (FRASERS)
Provide appropriate COMPENSATION - Frasers are charging me daily interest on an item I do not want or have.
