Evri complaint: Impossible to claim for a lost parcel

Name: Impossible to claim for a lost parcel
Item: Evri
Rating: 1
Author: Paul

Open 17 May 2024 52 views Parcel Couriers

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Filed 17 May 2024 by Paul

The automated chat bot and phone system is in a constant loop with no way to escalate a complaint or seek compensation for a lost parcel.
Evri have ed they have lost the parcel and then gone silent.

I paid for compensation insurance and the company makes it impossible to actually claim. Seems very fraudulent to me and I will be escalating this via my MP

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Case details

Status: Open
Company: Evri
Filed: 17 May 2024
Rating: 1/5
Desired resolution: Contact me and compensate me
Problem: Lost parcel, no way to claim compensation
About: insured parcel

Progress

Filed
Company notified
Company replied
Resolved

17 May 2024 Complaint filed and published
17 May 2024 Message from Bizzy: we notified Evri about this complaint.

See all 1,111 Evri complaints

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