Evri complaint: No attempt at delivery

Claimed to attempted delivery, this is not true, I live at the bottom of a private lane and my house is surrounded by security lighting and cameras . There is no record on our security system of anyone approaching our property at the time that claimed to attempted delivery We were in the property watching TV in the front room which has three large windows (can supply photo’s). the front door is right behind where we were sitting, one of the other two windows face the front drive and we would be able to see the lights of any approaching vehicle. The other window faces the side of the house by our garage, all three areas have security lights which would have come on, which they did not. It would appear to me that this company who were delivering on behalf of Amazon, have culture of lies and half truths . Since the failed delivery I have been unable to speak to a real person. I can understand that occasionally things go wrong, which I would have accepted along with an apology and a plan to correct the situation. This company choice to lie and suggested that I was not available when they arrived. To me this signifies a culture of dishonesty from the very top of the company. A sign of a well run company is what happens when things go wrong!