Evri complaint: Horrible delivery experience
Filed 14 Dec 2023 by Ms
Agent refused put package on safe place.
My safe place are the spaces under the hedges surrounding my property or by the side gate. It does not cost any reasonable person to know that a safe place is not my front step if I am not present.
The delivery agent said he does not follow safe place instructions and claimed he has been trained to leave package on customer’s front door/doorstep. My front door is on a busy road which exposes my property to higher risks if I am not home. Unattended package at my front door for an extended period of time sends messages to the opportunistic minded. The parcel could be stolen and the property could be burgled!
How is the customer being served in this instance? Why offer me to state my safe place on your portal yet your delivery agent chooses not to follow the reasonable instructions? Was he planning to return to steal the package?
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