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Evri complaint: Failed to deliver/lost items

Open 23 views Parcel Couriers
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Filed 30 May 2025 by Paul

I received an email giving me a delivery date and time for the delivery of 3 chairs on 27th May. Nothing delivered but then received an email at 21.14 that night stating that although showing as out for delivery they were unable to deliver. My address, postcode etc are all correct.

Chatbot useless and a phone call merely gave a similar response but indicated that they couldn’t find one or more of the items (seemingly dispatched under three different tracking numbers!) or would deliver the next working day (i.e. 28th May). Still nothing and it’s now the 30th.

I did manage to get an incident raised via the chatbot but part from a atory email have received absolutely no response.

All Evri have advised is to contact the supplier who responds that the items were despatched and that it’s Evri’s problem

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