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Evri complaint: Failed Collection

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Filed 8 Oct 2024 by Adrian

Evri failed to collect a parcel, when I checked the status of the collection early afternoon; the form returned that collection my my parcel would take place 8pm – 9pm.

I then checked again around 7:30pm and the form returned that an attempt had taken place at 5:30pm, but could not be completed as the customer is no longer at the address.

Have been a customer with Evri for several years, they have always been slow and miss stated collection/delivery windows but this is a new low now claiming that I no longer live at my address so collection cannot take place.

It’s not even possible to cancel the collection online or via phone, as providing the tracking number just returnes that the parcel is awaiting collection, I am then returned to the start of the menu so am literally stuck in a loop.

Dismal service from Evri.

Evri complaint: Failed Collection
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