Evri complaint: Extremely poor service and communication
Filed 6 Dec 2025 by Mrs
For the last 4 months my parcel has not arrived on time. The tracking service is rarely updated and it is impossible to speak with a human being Everything is AI which is useless.
Once the parcel has been dispatched from the supplier, it can stay at an Evri hub for anything up to 3 days and beyond, not going anywhere. This has happened on the last 2 months plus this weeks delivery. No explanation or apology is ever given.
The website is set to praise the individual delivery person and after reading the recent company accounts (November 2025) it is very clear the company are using this as a bench mark for how well the company is responding to the end customer. There is nowhere for the end customer to rate the actual company.
Report
Discussion
0 comments
No comments yet. Been through something similar with Evri? Start the discussion above.
More Evri complaints
View all 1,111EVRI claimed item received and signed for by me. This is not true.
Evri claimed that they made 2 previous attempts to deliver my Amazon parcel (tracking number: T01FFA0240248796) with the 3 attempt…
Evri lost my parcel and havnt paid me my £60
i sent a parcel back to Evri in august i have rung several times gone on chat lines spoke to…
Undelivered and not returned to sender
Evri only attempted to deliver my parcel once before returning to sender, but the sender also has not received it…