Evri complaint: Evri have now stolen around 10 of my parcels in the last few months!

Never received 1 parcel when the courier is Evri. Any other courier- no problem. Over the last few months- they have stolen around 10 parcels so far. I say stolen as they can’t all be lost/ missing!

Always lie- they say attempted delivery when they haven’t. After trying to contact them at least 50 times- I managed to speak with somebody who checked the GPS/ tracking and ed- the courier was nowhere near here when it was marked as attempted delivery They said they’d look into it and come back to me- nothing.

Delivery dates are a lie. I was several gifts short for Christmas- embarrassing and upsetting! (Don’t accept the work if you have no intention of doing it)

They make it virtually impossible to speak to a real person there and then- whether by phone or web chat. Even the emails are generic nonsense and always answered by Claire most likely a pseudo/ made up!

Parcels never get returned to the seller either, so I assume they’re just stealing them. I don’t know how they keep getting away with it.

Extremely frustrating and time consuming in general, but especially when it’s something you’ve paid a lot of money for and can’t replace!