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Evri complaint: Collection not being collected and told insufficient packaging

Open 46 views Parcel Couriers

Filed 17 Apr 2024 by Connor

I arranged a parcel for collection to take place on 16th April 2024 (T00MTA0127463610), I was then notified that the parcel was refused due to insufficient packaging without anyone actually coming to collect it. I rearranged the collection after attempting to contact Evri by live chat and phone to no avail and it was rearranged for collection 17th April 2024 (T00MTA0127598324) and I was then notified earlier today (17th April) that again there was insufficient packaging after monitoring the cameras and again no one came to the address to collect the parcel. This has had an impact as this is messing both myself around arranging collection and the customer around as they are expecting this parcel.

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