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Evri complaint: Claiming order is delivered when it isn’t, can’t track due to invalid postal code

Open 111 views Parcel Couriers

Filed 3 Jul 2025 by Rory

I ordered a package via Amazon which was due to be delivered by Evri on Tuesday. I have been provided a tracking number, however cannot access advanced tracking details due to the delivery postal code being incorrect. I can see on Amazon that it is the correct postal code. It is now Thursday, Evri are claiming the parcel is delivered, but it hasn’t been. I can’t contact Evri because they require the correct postal code to talk with their agents online, and when I call them they claim they are experiencing technical issues and hang up. Amazon cannot support on their side as they do not have access to Evri tracking.

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