Evri complaint: £500 out of pocket…

Where do I begin..

I am a small business selling used golf equipment on eBay. I use (USED) Evri for delivering my parcels, trusting they would get to the customer and not be ‘misplaced’ or go missing (stolen by delivery drivers).

LOST PARCEL NUMBER 1

I sent a parcel out to a customer worth £140 and it all of a sudden went missing, after numerous live chats (as that’s the only way to actually get a response?!), they finally told me they’d lost it and that they were sorry… fill out this form to receive a refund.. I filled it out and 2 months later, NOTHING. £140 lost as I had to refund the customer, rightly so for not receiving their golf club.

LOST PARCEL NUMBER 2

After giving them the benefit of the doubt, I naively continued to use Evri .. all is going well, my customers are receiving their parcels (who would have thought you’d have to anxiously wait to see if a company you pay a service for actually follows through). Parcel number 2 goes missing.. worth £380. I have emailed, called multiple times, started multiple live chats.. only to get the same automated response, no care in the world that a customer has lost out on over £500 and zero compensation given.

I await to here from the CEO that I have no emailed..